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TERMS AND CONDITIONS

1. Contract

  • Terms and conditions constitute a contractual legal agreement between the Company and the Client.

  • The client agrees to the terms and conditions, when the client uses any service including booking any service via telephone, email, company website, social media or by any electronic means.

  • Under no circumstances will a variation or alteration of the Terms and Conditions be accepted as valid unless it has be approved in writing from the Director/Owner of the company.

 

2. Carpet Cleaning, Upholstery Cleaning, Rug Cleaning or any service provided by the company

  • The company reserves the rights to amend any initial quotation provided by its representative, if the client/customers original stated requirements should change.

  • The client/customer acknowledges that additional parking and any related charges may apply, if the technician attends the booking and incurs such charges.

  • All bookings are subject to a minimum £50 callout charge. Callout charges can vary.

 

3. Payment

  • Payment method is optional on booking of the agreement. Upfront payment via credit/debit card or bank transfer. Cash, credit/debit card or bank transfer accepted when attending the booking made by client/customer.

  • Payment cannot be made by cheque

  • For commercial clients/customers all works are invoiced on the day of completion with a requested payment within 7 working days. Any outstanding balance after the requested date will occur a 15% charge on top of the initial invoiced price.

  • All clients/customers should understand that any late payments may incur further charges if the company incurs any charges in the event of requiring any legal action to collect any late payments due. These could include Debt Collection Agency Fees, Legal Costs, Court Fees and any other reasonable costs.

 

4. Refunds

  • Refunds will be issued on any upfront payments for any service if the client/customer cancels a cleaning booking more than the permitted period of 48 hours prior to the scheduled date of work.

  • Refund will be issued on any upfront payments if for any reason a technician fails to attend a cleaning booking for any reason.

  • Refunds will only be given after the company has been permitted to rectify any problems or perceived deficiency in the service provided.

 

5. Discounts and Promotions

  • Client/Customers must notify the company of any discounts when enquiring about booking.

  • If a customer discount requires a voucher, the company will require presentation of the voucher before giving the discount.

  • The company reserve the right to cancel any discounts or promotions without giving notice.

  • Discounts will not be applied if the quotation is or falls below our minimum call out fee.

  • Discount vouchers cannot be used in the month of December.

 

6. Cancellation

  • The company will impose a £50 cancellation fee for any cancellation or rescheduling of a booking where less than 48 hours notice is given by the client/customer.

  • The company will always do its best to accommodate changes in dates and times of any booking, but requires a minimum of 48 hours notice of the requested change. It is not always possible that a technician will be available on the new date and time the client/customer requires. All bookings are amended subject to the company’s existing bookings.

 

7. Complaints

  • All client/customer complaints about the company must be received in writing via email.

  • In any circumstance that the client/customer being dissatisfied with a service provided we ask that they give notification as soon as the problem becomes apparent. We strongly request that clients/customers do not wait until the job is completed before raising concerns.

 

8. Insurance and Claims

  • The Company holds full Public and Employers Liability Insurance policy. This policy covers claims caused by the owner and those directly employed by the company.

  • The company uses the services of a subcontractor. In cases of a customers claim where it is the subcontractor that delivers the service, the subcontractor will appoint their own insurance company to settle the claim.

  • The company has no liability in the event of a customer claim against a subcontractor if, the settlement is not what the customers wants or if the claim is void or cancelled.

 

9. Liability

  • The company shall not be liable under any circumstances for any delay, additional costs or compensation charge (direct, indirect or consequential) suffered or incurred by the client arising from or any way connected with a late arrival of a technician at a client/customer’s property. The company strives to arrive on time and within a stated and agreed time for all bookings. Transportation problems, road conditions, breakdown or equipment or vehicle issues are physically beyond the company's control and sometime can result in delays. These unforeseen delays can so,times necessitate re-scheduling.

  • The company reserves all rights to be deemed not responsible for incomplete cleaning services due to the following: lack of hot water or power, third party entering or present at the client/customer’s property during the cleaning process. Wear or discolouring of fabric becoming more visible once dirt has been removed, failure to remove old/permanent stains or odours and any existing damage or spillage that cannot be cleaned/remove completely.

  • The company may record all incoming and outgoing phone conversations for quality control,record keeping and in case of referrals which may arise from subsequent enquiries or investigations.

  • Any household items or furniture moved by our technicians is at the clients risk and the company does not accept any liability for any loss or damages.

 

10. Definitions - In the terms of business the following definitions apply

  • “The company” - RL Carpet Cleaning Services

  • “Technician” - Individual or subcontractor carrying out cleaning services on behalf of the company.

  • “Client” - The person, company or corporate body with any subsidiary or associated company as defined by the Company Act 1985 to whom services are supplied by the company.

  • “Services” - The cleaning work carried out by the company operatives.

  • “Booking” - The visit made by RLCCS staff to the client’s property by the technician in order to carry out the service.

  • Unless the context states otherwise, reference to a singular person include plural and references to the masculine include the feminine and vice versa.

  • All headings contained in these Terms are for convenience only and do not affect their interpretation.

 

 

By arranging a booking with RL Carpet Cleaning Services by telephone, e-mail, via company website, social media or any electronic means, the client/customer agrees to be bound by the company’s terms and conditions stated above. The company reserves the right to make amends to any part of these terms and conditions without prior notice.

 

These terms are governed by the laws of England and Wales, and are subject to the exclusive jurisdiction of the Courts of England and Wales.

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